SHIPPING & RETURNS
SHIPPING POLICY
We offer worldwide shipping on all Zynvora London products.
Orders are processed within 1–3 business days. Delivery times vary depending on the destination country and shipping method selected at checkout.
Once your order has been shipped, you will receive a tracking number by email so you can follow your package every step of the way.
Shipping costs are calculated at checkout based on your location and the selected delivery option.
RETURN & EXCHANGE POLICY
Customer satisfaction is important to us.
If you receive a damaged or incorrect item, please contact our support team within 14 days of delivery. We will review the issue and provide the appropriate solution.
Items must be unused and in their original condition to be eligible for a return or exchange. Return shipping costs may vary depending on the reason for the return.
For assistance, please contact us at supportzynvora@gmail.com and include your order number in your message.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and in its original condition.
• Include all original packaging, tags, and accessories whenever possible.
• Not show signs of wear, damage, or misuse.
RETURN ELIGIBILITY
NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged or defective:
• Personalized or customized products.
• Gift cards.
• Products that have been used, altered, or damaged after delivery.
HOW TO REQUEST A RETURN
To begin a return, please contact our customer support team before sending any item back.
Please include:
• Your order number.
• The reason for the return.
• Photos of the item if it is damaged or incorrect.
Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
REFUNDS
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.
EXCHANGES
We only replace items if they are defective, damaged, or if you received the wrong product.
If you require an exchange, please contact our customer support team before returning the item.
CONTACT US
If you have any questions regarding this Return & Exchange Policy, please contact our customer support team through the Contact page on our website.
We are always happy to assist you.
Thank you for choosing Zynvora London.